Frequently asked questions

We offer online classes for the following programs: Homework help, private tutoring, conversation groups, group class, workshops, and private and group classes of various levels for kids, teens, adults & seniors. We have also resumed offering small in-person in Long Island and New York City area.

Most of our online classes meet Google Meet. For more information, visit our Setup & Support

We have a variety of unique pricing choices for our online beginner classes, allowing you to enroll in a session that fits your schedule and budget. All classes meet for 60 minutes once a week and do not include materials. View our above-beginner class pricing options here.

For our classes, textbooks are not included. However, we will e-mail you introductory materials and information about the textbook before your first class. We recommend waiting until after your class begins to purchase the textbook, if you choose to do so. Textbooks are generally in the $10 - $50 range, depending upon the language level. Most of the textbooks we use are available in both physical and electronic versions. If you have any questions about finding materials, e-mail us at wikasaeducation@gmail.com and we'll be happy to help. NOTE: It will apply Jan 1st, 2024

Our staff works remotely, and you may call during the following hours to speak to a language advisor: Monday - Friday: 8:00am – 7:00pm Eastern & Saturday: 9:00am – 12:30pm Eastern

To receive a full refund, you must cancel at least seven days before the start date of the class. Any subsequent withdrawal from a contracted course, for whatever reason, will result in forfeiture of the total cost of enrollment.

Yes! If you're interested in a class that's full, please e-mail wikasaeducation@gmail.com or text (+1) 215 407 75 01 and ask to be placed on the waitlist for that class or teacher. We will contact students right away if a space opens up in the class.

We need at least 3 students to start a new online group class and 4 to start an in-person class. In case you sign up for a class that doesn't reach the minimum enrollment, we will contact you a few days before the scheduled start date with options. These options include transferring to another class, putting your credits on hold, or receiving a full refund.

If you are in a class and cannot continue, please notify us of your situation as soon as possible so we can work with you to find a solution. We cannot credit you for classes you missed before notifying us or for a class scheduled to occur on the day you contact us.

Feedack helps us improve and we want to ensure that every one of our students has the best possible experience with Wikasa Educaction. We are happy to discuss whatever concerns you may have, so please contact us as soon as they arise so we can assist you asap. You may send an e-mail to wikasaeducation@gmail.com or text (+1) 215 407 75 01. Your feedback will remain confidential and anonymous.

To see when the school will be closed, please visit our Holiday Schedule.

There are rare unforeseen times when we will have to suspend a regularly scheduled class (teacher emergency, global classroom software outage, etc.) We will notify you as soon as possible about the class suspension, and the missed class will not count towards your enrollment. Your enrollment is for consecutively scheduled classes, not necessarily weeks. For example, if you signed up for 6 weeks but one class was suspended due to a holiday and another because your teacher had an emergency, you 6-week enrollment will be covered in 8 weeks.